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Delivery Charges
UK (inc Channel Islands)
Charges for standard delivery (Royal Mail First Class Service or Parcelforce for packages over 2kg);
| Order value |
Delivery Charge |
| up to £50 |
£3.00 |
| over £50 |
FREE! |
Royal Mail Special Delivery Service* - £7.50
* only available where product is showing as in stock and available for immediate dispatch. Order must be placed before 1pm to be guaranteed delivery for the following day. Orders placed on Saturday or Sunday, or after 1pm on Friday, will be guaranteed delivery by Tuesday 1pm. UK Bank Holidays will delay delivery by a further day. Please make sure there is someone available to sign for a next day delivery parcel otherwise it will be taken to your local postal depot.
Republic of Ireland & Europe
Royal Mail's Airmail Service (takes 3 - 7 working days) - £2 plus 60p per 100g the parcel weighs
Priority Tracked Airmail Delivery Service - £6 plus 60p per 100g the parcel weighs.
Rest of the World
Royal Mail's Airmail Service (takes 3 - 10 working days) - £2 plus £1 per 100g (3.5 oz) the parcel weighs
Priority tracked Airmail Delivery Service - £6 plus £1 per 100g (3.5 oz) the parcel weighs
The delivery charge can be calculated on the shipping calculator in your shopping basket so you can see how much delivery will be before starting the checkout procedure.
Delivery Times
Where products are in stock, orders are shipped within 2 working days (there are no orders dispatched over the weekend). Please allow for a longer dispatch period over Bank Holidays.
You can keep track of your order in your account.
If you are ordering a special gift for a friend or loved one you can tell us the day on which you would like the gift delivering. Simply contact us with your order number and the special day the parcel is to arrive by.
Returns
We go to great lengths to seek out only the best organic skincare products for our organic beauty store.
However if your goods do not meet with your satisfaction, or are faulty, we will refund the cost of unopened and unused products (and shipping charges, if the product is faulty or delivered in error) if you log a return request from your account within 15 days of receiving your order. For unfaulty goods we can only accept returns if they are returned unopened and unused with any seals or wrapping in tact and in a saleable condition.
For your protection, we recommend that you use a recorded-delivery service to return items. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Non faulty goods will only be accepted as returns if they are unopened / unused.
Our products are free of the most common allergens such as artificial colour and fragrance. However some people may find they are sensitive to essential oils and any substance, natural or chemical, is capable of triggering sensitivities in certain people - we are all unique and individual!
For your protection we always list the complete ingredient listings next to the organic skincare products we stock so if you know you are sensitive to certain ingredients you can check whether or not they are in the product you wish to purchase. For some products you can order free samples from our website or smaller trial sizes so you can perform a patch test. However we regret that we are not able to offer a refund if after using a product you find you are sensitive to it.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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All Rights Reserved. Copyright 2006 - 2008 Ellament Ltd | the organic skin care apothecary | UK & Ireland |
LoveLula.com is certified by the Soil Association, the UK's organic body. The Soil Association Organic Standard is a symbol of trust and a sign of our commitment to truly organic beauty. LoveLula.com also stocks a range of organic certified beauty & skincare products. License no. DJ18248.
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LoveLula.com is an online natural and organic skin care specialist. Our mission is to bring you quality and effective natural skin care and beauty products that love your skin and the planet and transform your beauty routines into rituals. That's why all our organic skincare products are free of ingredients such as parabens, artificial fragrance, sls and phthalates and they're cruelty free.
Our range includes organic makeup and cosmetics from Lavera, suki color, Elysambre & Nvey Eco mineral makeup from Bare Escentuals i.d. bareMinerals, natural and paraben free foundations and lipsticks, organic skin care and facial care from brands such as Dr Alkaitis, suki, bod, Kimia, Kaeline, Akin, Madara, Apples & Pears, Antipodes, Kimberly Sayer, Pai, ila, Trilogy, Lavere, Lavera, Spiezia, Weleda, Balm Balm and bod, natural haircare from John Masters Organics, Headonism, Lavera , Giovanni and Urtekram, organic and natural bath and bodycare from Alqvimia, Primavera, ila, Dr Bronner's, Green People and Badger Balms, organic pampering products for pregnancy including natural anti stretch mark lotions and potions, organic babycare from Erbaviva, Weleda, bod for bubs and Beaming Baby, 100% natural skin care supplements from Viridian, organic skin care and ointments for eczema and acne, mineral oil free natural wax treatment candles from Natural Magic with organic essential oils and a range of organic skin care and organic grooming products for men. |
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