* only available where product is showing as in stock and available for immediate dispatch. Order must be placed before 2pm to be guaranteed delivery for the following working day. Orders placed on Saturday or Sunday, or after 2pm on Friday, will be guaranteed delivery by Tuesday. UK Bank Holidays will delay delivery by a further day. Please make sure there is someone available to sign for a Next Day Delivery parcel otherwise it will be taken to your local depot. We cannot accept liability where Royal Mail, DPD or other courier service fails to uphold their promised delivery times. For Next Day Delivery items you will be able to track the progress of your delivery on the DPD website, Royal Mail website or on the DHL website if the parcel weighs more than 2kg; your order dispatch email will tell you which delivery service your parcel has been sent with.
** only available where product is showing as in stock and available for immediate dispatch. Order must be placed before 2pm on Friday to be guaranteed delivery on Saturday. Please make sure there is someone available to sign for a Saturday Next Day Delivery parcel otherwise it will be taken to your local depot. We cannot accept liability where Royal Mail, DPD or other courier service fails to uphold their promised delivery times. For Saturday Next Day Delivery items you will be able to track the progress of your delivery on the DPD website, Royal Mail website or on the DHL website if the parcel weighs more than 2kg; your order dispatch email will tell you which delivery service your parcel has been sent with.
****PLEASE NOTE THAT INTERNATIONAL PARCELS MAY BE SUBJECT TO CUSTOMS CHARGES IN YOUR HOME COUNTRY. PLEASE CHECK YOUR COUNTRY'S TAX LAWS TO FIND OUT WHAT TAX CHARGES MAY APPLY. YOU ARE RESPONSIBLE FOR ANY LOCAL TAXES APPLIED TO YOUR ORDER BY AUTHORITIES / CUSTOMS****
****ANY ORDERS BEING SENT OVERSEAS THAT WEIGH OVER 2KGS OR COST OVER £90 WILL BE SENT BY DHL EXPRESS COURIER SERVICE****
REPUBLIC OF IRELAND
Standard delivery
(within 10 days from despatch)
£2.50 + £5/kg
Express Courier Service
(within 2 working days from despatch)
£15 or FREE for orders over £150
EUROPE Zone 1 - Western Europe*
Standard delivery
(within 10 days from despatch)
£2.50 + £5/kg
Express Courier Service
(within 3 working days from despatch)
£20
Zone 2 - Rest of Europe
Standard delivery
(within 10 days from despatch)
£2.50 + £7.50/kg
Express Courier Service**
(within 3 working days from despatch)
£25
* includes Norway, Switzerland, Iceland, Belgium, Austria, Denmark, Bulgaria, Finland, France, Germany, Greece, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden.
** not available to Russian domestic addresses or Turkey.
USA & CANADA
Standard delivery
(within 10 days from despatch)
£3 + £7.50/kg
Express Courier Service
(within 4 working days from despatch)
£15
REST OF THE WORLD
Standard delivery
(within 14 days from despatch)
£3 + £7.50/kg
Express Courier Service
(within 4 working days from despatch)
£25
The delivery charge can be calculated on the shipping calculator in your shopping basket so you can see how much delivery will be before starting the checkout procedure.
Delivery Times
Where products are in stock, UK orders placed up until 2pm on a weekday will be shipped that same day. International orders are shipped within 1 working day (there are no orders despatched over weekends or on UK Bank Holidays).
Delivery times quoted above are estimated times from point of despatch.
If you decide you no longer wish to keep the goods you have purchased we will refund, exchange or offer a credit note for the product(s) if you return the goods, at your own expense, within 28 days of receiving your order. Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items.
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on special offer or explicitly noted as non-returnable cannot be returned. For your protection, we recommend that you use a recorded-delivery service to return items.
Our products are free of the most common allergens such as artificial colour and fragrance. However some people may find they are sensitive to essential oils and any substance, natural or chemical, is capable of triggering sensitivities - we are all unique and individual! For your protection we always list the complete ingredient listings next to the products we stock, so if you know you are sensitive to certain ingredients you can check whether or not they are in the product. For some products you can order free samples from our website, or smaller trial sizes, so you can perform a patch test. However we regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs.
Please note that natural products can often trigger a 'detox reaction' or a 'healing response' for the first few days of use; you may notice increased redness in the skin or outbreaks. In most cases this is a normal & healthy response and is an indication that your skin is responding to the therapeutic properties of the product. If you would like further advice please email asklula@lovelula.com. Your rights to return goods are protected under the EU Distance Selling Directive.
All returns should be sent with your invoice (or a copy) and details of why you are returning the item(s) to the address shown on the back of your invoice or returns slip.
LoveLula.com is an online natural skin care and organic skin care specialist. Our mission is to bring you quality and effective natural skin care and organic beauty products that love your skin and the planet and transform your beauty routines into rituals. That's why all our organic skincare products are free of ingredients such as parabens, artificial fragrance, sls and phthalates and they're also cruelty free.
The organic beauty products we stock include mineral make up, natural makeup and organic cosmetics from Lavera, suki, Elysambre, UNE make up & Nvey Eco and mineral makeup from Bare Escentuals i.d. bareMinerals, natural skin care and organic skincare products from brands including Dr Hauschka, Dr Alkaitis, suki skincare, Kimia, evolve skincare, Kaeline, Akin, Madara, Antipodes, A'kin, nude skincare, Kimberly Sayer, Pai organic skin care, ila, Trilogy natural skincare, Spiezia Organics, faith in nature, Weleda, Balm Balm, Neom, Neal's Yard and Jurlique, natural hair products and organic hair care from John Masters Organics, Lavera, Akin, Giovanni and Urtekram and organic soap and organic lotions from Alquimia, ila, Dr Bronner's, Green People and Badger Balms.
